At Divarak, we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services (collectively, our “Services”).
1. Information We Collect
To provide you with a secure and reliable experience, we may request certain information from you.
- Personal Information: When you register, place an order, or use certain features, we may ask for information such as your name, email address, and phone number. For business transactions, we may require additional details like a company name and tax identification number to issue invoices and comply with applicable laws. All activities on our platform are based on standard e-commerce practices.
- Contact Information: The email address and phone number you provide in your profile are considered your official contact details. All our communications and responses will be sent through these channels. By providing this information, you confirm its accuracy. If your details are incomplete or incorrect, we may request additional information to verify and confirm your orders.
2. Automatically Collected Information
When you use our application, we may collect the following anonymous information with your permission to improve our Services, diagnose errors, and enhance your user experience:
- Device and Usage Data: This includes your device type, language, operating system, unique device identifiers (like Android ID and Advertising ID), search queries, pages viewed, and the duration of your visits.
- Technical and Server Logs: This includes browser type and version, and network information.
This data is used exclusively by Divarak for internal purposes, such as marketing research and providing you with more relevant offers. We do not share this information with third-party partners. You can request the deletion of your historical data at any time, after which we will cease collecting this information from you.
3. Crash Reporting
In the event of an application crash, we collect the following data to analyze and resolve the issue:
- Device root status, total and used RAM, date and time of the crash, and network status (Wi-Fi, mobile data, roaming).
4. Communications
We may send you emails or text messages about events, news, special offers, and promotions. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by changing your notification settings in your profile.
5. User-Generated Content
We may review and edit user-submitted comments and reviews to ensure they comply with our website policies. If any content is found to be illegal or in violation of our terms, we may use the information on record for legal action. By using our Services, you grant Divarak the right to use and edit your submitted content within these guidelines and waive any right to object.
6. Account Security
You are responsible for maintaining the confidentiality of your username and password. To prevent unauthorized access, do not share your login credentials with anyone. If you change your mobile number, please update it in your profile immediately to prevent potential security issues. You agree that you are solely responsible for any damages resulting from a failure to comply with these security measures.
7. Disclosure of Information
We consider your personal identity confidential and will not disclose your personal information to any third party, except where required by law, a court order, or a request from a competent governmental authority. In such cases, we are not liable for any damages, and by using our Services, you waive any right to object.
8. Cookies and IP Addresses
Like most websites, we use cookies and collect IP addresses. A cookie is a small file created by your browser that allows a website to store your preferences and tailor your experience. You can disable cookies through your browser settings, though this may affect your ability to use some of our features. We are committed to protecting your information and preventing unauthorized access through robust security protocols and data management practices.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Emil: [email protected]
phone: +44 161 496 0123
(We are available 24/7 to assist you.)